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Noticeboard

Staff Changes, please read our latest Newsletter Staff Changes Summer 2018

Healthcare Navigators - The new way to be seen:

From October 2018, you may notice a change when you ask for an appointment. You may now speak to a 'Healthcare Navigator' who is trained to offer you an appointment with the most appropriate person depending on your need and urgency.

They may ask you a couple of questions in order to navigate you to the person best suited to help you. The Healthcare Navigator is not being nosey, nor will they make any clinical decisions, they have been trained to help you get the most appropriate care, from the most appropriate person.
Healthcare Navigators, like all members of the team, are bound by the same confidentiality rules.
Thank you for your support.

 

Named Accountable GP

From 1 April 2014, the practice was required under the terms of the GP contract to ensure all patients aged 75 and over were allocated a Named Accountable GP. From 1 April 2015 this was extended to all registered patients in the practice.

Patients aged 75 and over will continue to be allocated the doctor who knows them best when they reach their 75th birthday. Each patient aged 75 will receive a letter advising them of their named GP and inviting them to attend for an annual health check with a member of the nursing team.

For all patients aged under 75 your Named Accountable GP will be the named doctor you are registered with. 

If you wish to be told the name of your Accountable GP, please ask the receptionists when you are next in the surgery. 

If you need input from a variety of health professionals, then you can discuss these with your Named Accountable GP if you wish. Alternatively you can discuss these with any of the other doctors in the practice.

Having a named GP does not prevent you seeing any other doctor in the practice and you should continue to book appointments as you normally would. 

Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor. 

If you do wish to express a preference please let the receptionist know and we will try to accommodate your request. If you do not hear back from the practice we can confirm that this change will be made

 



 
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